Terms of service
Updated on: 12/11/2025
MM/DD/YYYY
1 – Preamble
These terms and conditions are addressed to a consumer who has full legal capacity in their country of residence. This contract is subject to French law. The language of the contract is French and English. Any dispute arising from the application or interpretation of this contract will be submitted to the competent French courts. In case of a dispute, an amicable solution will be sought prior to any legal action.
The European Commission has set up an online dispute resolution platform to collect your potential complaints and transmit them to the competent national mediators.
http://ec.europa.eu/consumers/odr/
These General Terms and Conditions aim to define the terms and conditions under which INFITION provides services to users. Any use of the services offered by INFITION will be in accordance with these General Terms and Conditions.
On the website consisting of all the services available at the URL https://luniris.net, including the websites and all its internal branches, all essential characteristics of the goods produced will be presented.
The general structure of the INFITION website, as well as the texts, graphics, images, sounds, and videos that compose it, are the property of the publisher or its partners. Any representation and/or reproduction and/or partial or total exploitation of the contents and services offered by the site, by any process whatsoever, without the prior written authorization of a Site Administrator, is strictly prohibited and could constitute an infringement under Articles L 335-2 and L.122-5 of the Intellectual Property Code.
Access to the entire public facade of the https://luniris.net site is free, with no obligation to purchase. INFITION reserves the right to modify these general conditions without notice. These conditions must be consulted before any approach to INFITION. The user must be of legal age or have the authorization of their legal guardian before making contact for a potential purchase from INFITION. Any connection to the site is subject to compliance with these conditions and their acceptance by the user.
If any clause or provision of these Terms and Conditions is declared null or illegal by a final court decision, this nullity or illegality will not affect the other clauses and provisions, which will continue to apply.
2 – Intellectual Property Rights
INFITION undertakes and guarantees that it has all the necessary rights to design, manufacture, produce, sell the goods. In particular, INFITION undertakes and guarantees that it is the sole holder of the intellectual property rights relating to the goods produced and that these goods, their design, manufacture, production, offering for sale, sale, and marketing do not infringe upon the intellectual property rights of third parties (counterfeit products and/or projects).
In this regard, INFITION guarantees to handle all assignments of intellectual property rights from all designers, artists, craftsmen, subcontractors, service providers, or other third parties who have created or collaborated in the design and/or production of these goods.
Distribution, modification, changes to the software provided by INFITION are prohibited without prior authorization. If the product is resold to another person, the software licenses created by INFITION will be transferred to the new owner, provided that INFITION is informed of the new owner to facilitate the license transfer.
Hardware components sent for repair purposes must not be redistributed and should only be used to repair the product.
3 – Terms of Use
The user declares having read and expressly and unconditionally accepted these General Terms and Conditions of Sale in force on the day of access to the website provided by INFITION. INFITION reserves the right to modify all or part of these General Terms and Conditions of Sale at any time. Consequently, it is the user's responsibility to regularly refer to the latest version of the General Terms and Conditions of Sale, permanently available on the INFITION website.
Any use of the services after modification of the General Terms and Conditions of Sale constitutes pure and simple acceptance by the user of the new General Terms and Conditions of Sale. The user expressly acknowledges that they must exercise discretion in the use of the content and bear all associated risks, particularly when relying on the relevance, usefulness, or completeness of this content, and perform any verification under their own responsibility.
4 – Archiving and Access to the Contract
An archive of purchases is made on a reliable and durable medium.
Any order confirmed after consultation for a quote constitutes an irrevocable acceptance of the general terms and conditions of sale and payment. The data recorded by INFITION during the order constitutes proof of all transactions made by INFITION and its clients. The data recorded by the banking institution constitutes proof of the financial transactions.
5 – Liability
INFITION acknowledges and accepts sole responsibility for the proper execution of these general terms and conditions, as well as the obligations incumbent upon it under the contract concluded with the buyer. However, INFITION's liability cannot be engaged in the event of a fortuitous event, linked either to the buyer, or to the unforeseeable and insurmountable action of a third party to the contract, or to a case of force majeure, in accordance with Article L.221-15 of the Consumer Code.
6 – General Provisions
The buyer agrees to have full legal capacity to commit to these General Terms and Conditions of Sale and to conclude contracts.
INFITION undertakes and guarantees to have full legal capacity to commit to these General Terms and Conditions of Sale in order to conclude contracts. INFITION also undertakes to comply with the laws and regulations in force relating to its activity.
INFITION undertakes to provide accurate and complete information regarding the identity of its legal representative, its contact details, including name, surname, email address, postal address, and its activity. INFITION also undertakes, if necessary, to update this information.
The buyer undertakes to provide accurate and complete information regarding their identity and contact details, including name, surname, email address, and postal address. The buyer also undertakes, if necessary, to update this information.
The buyer expressly acknowledges and accepts that their email address will be used for any exchange of information, the conclusion, and execution of contracts with INFITION. In this regard, the buyer undertakes to provide a valid email address and to check their email inbox throughout the conclusion and execution of said contracts.
INFITION undertakes to provide the delivery times of the goods by email, in accordance with Article L.111-1 of the Consumer Code.
INFITION undertakes to inform the buyer by email of the progress of the realization of the ordered goods by providing photographs during the realization process and once completed.
INFITION also undertakes to inform the buyer by email of any delay in the realization of the ordered goods.
7 – Delivery Terms
Unless otherwise indicated, INFITION delivers the goods without undue delay and no later than thirty days after the conclusion of the contract (Article L216-1 of the Consumer Code), once the final payment has been received. Delivery is made to the address provided at the time of order placement. Delivery refers to the transfer to the consumer of the physical possession or control of the goods. In the event of a delivery delay, you may terminate the contract in accordance with the provisions of Article L.216-2 of the Consumer Code. However, an agreement may be reached between both parties to extend the delivery date.
Delivery is included as a flat fee in the quote provided before the execution of the work.
The buyer acknowledges and accepts that their postal address will be used for delivery. In this regard, the buyer undertakes to provide an effective delivery address and acknowledges and accepts sole responsibility for any failure or delay in delivery due to an incorrect delivery address.
INFITION undertakes to inform the buyer by email of the progress of the delivery of the ordered goods by immediately sending a copy of the shipping proofs. Delivery times are provided for informational purposes only.
In the event of non-receipt of the ordered goods by the scheduled delivery date, the buyer must inform INFITION within 48 hours following the scheduled delivery date (including weekends and holidays, excluding the scheduled delivery date) by email.
Similarly, if the ordered goods or their packaging are visibly damaged upon delivery, it is the buyer's responsibility to make any necessary reservations and claims at the time of delivery, or even to refuse delivery directly with the carrier. Furthermore, reservations and claims must also be sent by registered letter to the carrier within three days of receipt to preserve recourse against the latter (Article L133-3 of the Commercial Code).
Failure to notify non-receipt of the goods within this period will result in the buyer being deemed to have been delivered and accepted the ordered goods on the scheduled delivery date.
8 – Pricing
The characteristics of the products and services offered for sale are presented in euros, excluding French taxes. Other taxes may be applicable on the day of the order (any change in the applicable VAT rate will be automatically reflected in the price of the products). They include, in particular, order processing fees. Prices may vary depending on the complexity of the order and the level of customization but will be defined in the quote (Article L.111-1 of the Consumer Code). However, any additional costs incurred during transportation (such as customs fees) will be the responsibility of the buyer.
9 – After-Sales Service
For any contact request regarding after-sales service, please send an email to: bonjour@luniris.net.
When sending the email, please provide the order number/invoice number associated with the item in question.
The buyer acknowledges and accepts full responsibility for the return of goods to INFITION. In this regard, delivery and return shipping costs will be at their expense.
10 – Commercial Warranty
The commercial warranty refers to any contractual commitment by a professional to the consumer for the refund of the purchase price, replacement, or repair of the goods.
The commercial warranty granted for any goods from INFITION is valid for 3 months following the receipt of the package containing the goods by the buyer.
11 – Legal Warranty of Conformity
The legal warranty of conformity applies independently of the commercial warranty.
The buyer acknowledges and accepts that the ordered goods are made and customized according to their specifications from materials whose appearance, by nature, may vary and differ from the photographs (such as colorimetry).
When the ordered goods do not correspond to the order or are affected by any other defect or flaw, the buyer must inform INFITION within 48 hours after the delivery date (including weekends and holidays, excluding the delivery day) by email to the contact address.
INFITION acknowledges and accepts sole responsibility for complying with the warranties incumbent upon it under the contract concluded with the buyer, in accordance with Articles L.217-4 and following of the Consumer Code and other Articles 1602 and following of the Civil Code.
Article L.217-4 of the Consumer Code
The seller delivers a good in conformity with the contract and is responsible for conformity defects existing at the time of delivery. The seller is also responsible for conformity defects resulting from packaging, assembly instructions, or installation when these are the seller's responsibility under the contract or have been carried out under the seller's responsibility.
Article L.217-5 of the Consumer Code
The good is in conformity with the contract if:
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It is fit for the purpose usually expected of a similar good and, if applicable:
- It corresponds to the description given by the seller and possesses the qualities presented to the buyer in the form of a sample or model;
- It presents the qualities that a buyer can legitimately expect given the public declarations made by the seller, the producer, or their representative, particularly in advertising or labeling;
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Or it presents the characteristics defined by mutual agreement between the parties or is fit for any special use sought by the buyer, known to the seller, and accepted by the latter.
Article L.217-7 of the Consumer Code
Conformity defects that appear within twenty-four months from the delivery of the good are presumed to have existed at the time of delivery, unless proven otherwise. For second-hand goods, this period is set at six months. The seller can contest this presumption if it is not compatible with the nature of the good or the alleged conformity defect.
Article L.217-8 of the Consumer Code
The buyer is entitled to require the conformity of the good with the contract. However, the buyer cannot contest conformity by invoking a defect that they knew or could not ignore when they contracted. The same applies when the defect originates from materials supplied by the buyer.
Article L.217-9 of the Consumer Code
In case of a conformity defect, the buyer chooses between the repair and replacement of the good. However, the seller may not proceed according to the buyer's choice if this choice entails a manifestly disproportionate cost compared to the other option, considering the value of the good or the significance of the defect. In this case, the seller must proceed, if possible, according to the option not chosen by the buyer.
Article L.217-10 of the Consumer Code
If the repair and replacement of the good are impossible, the buyer can return the good and have the price refunded or keep the good and have part of the price refunded. The same option is available:
- If the requested, proposed, or agreed solution under Article L.217-9 cannot be implemented within one month following the buyer's claim;
- Or if this solution cannot be implemented without major inconvenience for the buyer, considering the nature of the good and the use sought by the buyer.
However, the contract cannot be terminated if the conformity defect is minor.
Article L.217-11 of the Consumer Code
The application of the provisions of Articles L.217-9 and L.217-10 occurs without any cost to the buyer. These provisions do not prevent the awarding of damages.
Article L.217-12 of the Consumer Code
The action resulting from the conformity defect is time-barred two years from the delivery of the good.
Article L.217-13 of the Consumer Code
The provisions of this section do not deprive the buyer of the right to exercise the action resulting from hidden defects as provided for in Articles 1641 to 1649 of the Civil Code or any other contractual or non-contractual action recognized by law.
12 – Warranty Against Hidden Defects
Article 1641 of the Civil Code
The seller is bound by the warranty for hidden defects in the item sold that make it unfit for its intended use, or that so diminish this use that the buyer would not have acquired it, or would have paid a lower price, if they had known about them.
Article 1642 of the Civil Code
The seller is not liable for apparent defects that the buyer could have ascertained themselves.
Article 1643 of the Civil Code
The seller is liable for hidden defects, even if they were unaware of them, unless they have stipulated that they are not obligated to provide any warranty.
Article 1644 of the Civil Code
In the cases of Articles 1641 and 1643, the buyer has the choice to return the item and have the price refunded, or to keep the item and have part of the price refunded.
Article 1645 of the Civil Code
If the seller knew about the defects in the item, they are liable, in addition to the refund of the price received, for all damages and interest to the buyer.
Article 1646 of the Civil Code
If the seller was unaware of the defects in the item, they are only liable for the refund of the price and for reimbursing the buyer for the costs incurred by the sale.
Article 1648, Paragraph 1 of the Civil Code
The action resulting from redhibitory defects must be brought by the buyer within two years from the discovery of the defect.
13 – Right of Withdrawal
This right of withdrawal is exercised by sending a message to the contact email address, returning the withdrawal form (provided with the invoice) duly completed, dated, and signed. This entitles the client to a refund of the amounts already paid within 7 days from the receipt of the first payment. Any withdrawal request that does not comply with the legal deadline or does not provide sufficient information will not be considered.
Article L312-52
The sales or service contract is terminated by right, without compensation:
- If the lender has not informed the seller of the allocation of the credit within seven days from the acceptance of the credit contract by the borrower;
- Or if the borrower has exercised their right of withdrawal within the period provided for in Article L. 312-19.
However, when the borrower expressly requests the immediate delivery or provision of the good or service, the exercise of the right of withdrawal from the credit contract results in the termination of the sales or service contract only if it occurs within three days from the acceptance of the credit contract by the borrower.
The contract is not terminated if, before the expiration of the deadlines mentioned in this article, the buyer pays in full.
Moreover, once the order for raw materials has been placed with the various suppliers, or the work on the custom-made item has begun, and in accordance with Articles L222-6 and L221-28 of the Consumer Code, the buyer acknowledges and accepts that they no longer have the right of withdrawal once they purchase goods made and/or customized to their specifications.
14 – Refund Terms
The exercise of the right of withdrawal results in a refund of the amounts paid at the time of the order as soon as possible and no later than 14 days from the date on which this right was exercised. The refund will be made by bank transfer to the payment method used at the time of purchase.
15 – Orders
The buyer agrees to pay for the ordered goods.
When paying through the bank transfer solution, the buyer guarantees and agrees to have the necessary authorizations to use this payment method.
INFITION commits to fulfilling any order within the production deadlines provided. However, INFITION may refuse an order if it is placed abnormally or in bad faith, or for any other legitimate reason, particularly when there is a dispute or disagreement with the buyer regarding the payment of a previous order.
The order process for a customized product is as follows:
- The buyer submits a quote request via an online form.
- INFITION sends a quote by email (to the contact email address specified on the form) corresponding to the specifications entered via the form. The quote will include the total pricing and a flat rate for shipping adapted to the buyer's country of residence.
- The buyer:
- A) Accepts the quote and informs INFITION, returning the dated and signed quote along with all necessary elements.
- B) Refuses the quote and then has 7 months to use the quote created during the request. After this period, a new quote request must be submitted.
If the buyer accepts the quote, they can then pay in installments (see Payment section) and have a 14-day withdrawal period.
Following the receipt of payment(s) (see Payment section) and once the withdrawal period has expired, INFITION will begin the concept creation process. INFITION will then place an order with its suppliers for the necessary materials and present the payment and shipping schedule to the buyer.
The client must provide the necessary elements for product realization.
The buyer must make the second payment of 40% before production begins.
INFITION will then start the product manufacturing process.
Finally, the buyer must proceed with the payment of the remaining 40% and shipping fees once the product is declared finished by INFITION.
Once the final payment is received from the buyer, INFITION will ship the product via a designated carrier. The carrier will meet the necessary characteristics for transporting the produced item to the buyer's physical address (delivery against signature, insurance of the transported item, online tracking, etc.).
Upon receipt of the item by the buyer (see Delivery Terms section), the effective 3-month warranty on the product takes effect.
The buyer will receive the invoice related to the order by email, and a copy will be included in the package.
16 – Payment
Payment by the buyer is made outside the website, via an online payment system or bank transfer to the bank account number provided by INFITION.
To this end, the buyer acknowledges and accepts that the payment will be made as follows:
The buyer can pay the invoice in several installments:
- The buyer must pay an initial deposit of 20% (Payment A) to purchase the raw materials necessary for the production of the goods upon confirmation of the order.
- The next 40% (Payment B) must be paid before the customization/production work begins. This 40% can be paid in up to three installments within a maximum of 30 days. Production work will only begin once the full 40% of this payment has been made by the buyer. If the buyer does not pay the total amount by the deadline, the order may be canceled, with a refund of any payments made after the deposit. The deposit (Payment A) will be retained.
- The remaining 40% (Payment C) must be paid before the finished product is shipped (in up to three installments). Any excess weight or dimensions beyond the shipping flat rate included in the quoted price will be charged to the client and added to Payment C. The product will be kept by INFITION until the client makes the final payment in full.
Late fees will apply at a rate of 15% per day of the amount due (Payment B or C) from the first day following the payment due date (or after notification of any additional shipping costs for the final payment).
If the buyer fails to pay these amounts within 30 days following the first expected payment, the order will be automatically canceled. Late fees will be charged to the buyer, and the first 40% (Payment B) will be refunded. Any completed work will be modified and sold as a new and unique product.
The buyer acknowledges and accepts that the validation of the payment constitutes a payment order. No discount will be granted for early payment.
17 – Personal Data
Personal information: "information that allows, in any form whatsoever, directly or indirectly, the identification of the natural persons to whom it applies" (Article 4 of Law No. 78-17 of January 6, 1978).
In France, personal data is protected by Law No. 78-17 of January 6, 1978, Law No. 2004-801 of August 6, 2004, Article L. 226-13 of the Criminal Code, and the European Directive of October 24, 1995.
In accordance with the provisions of Articles 38 et seq. of Law No. 78-17 of January 6, 1978, relating to data processing, files, and freedoms, any user has the right to access, rectify, and object to personal data concerning them by sending a written and signed request, accompanied by a copy of an ID with the signature of the holder, specifying the address to which the response should be sent.
Databases are protected by the provisions of the law of July 1, 1998, transposing Directive 96/9 of March 11, 1996, on the legal protection of databases.
INFITION commits not to use buyers' personal data for purposes other than order processing, delivery, billing, follow-up of the relationship with them, or any disputes with them, and particularly not to insert any advertising for itself or anyone else, in any form, in its communications with them.